Global Digital Customer Experience Manager (m/w)

Your responsibilities

  • Functional lead for all initiatives and developments related to tesa’s website, commercial platform and future digital touchpoints
  • Development of a website strategy and roadmap (as part of the digital strategy) in accordance with tesa business targets
  • Product ownership for all disciplines of website optimization, such as UX, design, functions & features
  • Harmonization of desktop and mobile UX to provide a seamless user experience
  • Test and structure recommendations based on generated data and user feedback
  • Definition and tracking of corresponding KPIs & objectives and setting up automated reporting
  • Steering of external agencies (Design, UX, IT development)
  • Contribution to cross-functional projects as internal consultant (‘Lighthouses’)
  • Responsible for tesa’s 'content management & execution guidelines'

Hiring Requirements

  • 5+ years professional experience in digital marketing (UX) & website management
  • proven track record in re-launching or developing global websites or intranet with multi-language requirements and varying country specifics
  • Graduate in Business Administration, Design or Business Informatics with focus on Marketing, Digital and Communication
  • Experience with IT systems and services (e.g. CMS, CRM, Analytics, PIM); Experience in programmatic marketing is welcomed
  • very good project management skills proven by successfully implemented digital projects
  • strong negotiator aligning global business stakeholders and functional stakeholders (agencies, creatives, enterprise architects e.g.)
  • good analytical and conceptional capabilities combined with the courage to question
  • high degree of self-confidence in presentation and communication with stakeholders on all levels
  • Persuasive communicator, hands-on mentality and team player qualities
  • Experienced in delivering agile projects and applying agile techniques
  • Business fluent in English and German

Apply now

Do you think tesa? Please send us online your complete application documents.

Do you think tesa?

Do you think tesa?

Please follow the below link to submit your resume and other required information.

Apply online